> ## Documentation Index
> Fetch the complete documentation index at: https://docs.docsiv.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Document views

> See exactly who viewed your documents and when.

The Document Views drill-down shows a per-document list of every view event: who opened it, how long they spent reading, and when. Use it to understand individual client engagement and decide when to follow up.

## Opening the view details

<Steps>
  <Step title="Go to Analytics">
    Open **Analytics** from the left sidebar.
  </Step>

  <Step title="Find the document">
    In the **Top Documents** table, click any row to open the view details for that document.

    If the document you want is not in the top 10, use the **Search all documents…** box in the top-right corner of the table. Start typing the document name and results appear within a second. Click the document from the search results.
  </Step>

  <Step title="Review the view list">
    A panel slides open showing every recorded view for that document. Each row displays:

    * **Viewer** — the viewer's name and email address, or "Anonymous" if neither is available
    * **Duration** — how long they had the document open
    * **Viewed** — how long ago the view occurred (e.g., "3 hours ago")
  </Step>
</Steps>

## Understanding the data

### Viewer identity

Docsiv identifies viewers using the name and email address they provided when accessing the document. If a recipient opens a shared link without entering their details, they appear as **Anonymous**.

### View duration

Duration is the total time from when the document was opened to when it was closed or the browser tab went inactive. It is shown as seconds (`30s`), minutes (`5 min`), or hours (`1.5 hrs`).

A duration of `—` means the session ended before a meaningful duration could be recorded — for example, if the viewer closed the tab immediately.

### What counts as a view

A view event is recorded each time a unique session opens the document. If the same person opens the document twice, two separate view events are recorded.

<Tip>
  Enable **External only** before reviewing views with a client. This filters out views by your own team members so you only see client-side activity.
</Tip>

## Following up with clients

View data tells you more than just whether a document was opened:

* **No views after sharing** — the link may not have reached the client. Check the email address and consider resending.
* **Short duration** — the client may have glanced at the document but not read it in full. A quick check-in call can help move things forward.
* **Multiple views by the same person** — signals high interest or active review. This is often a good moment to reach out and answer questions.
* **Views from unexpected emails** — the client may have forwarded the document to a colleague or decision-maker.

<Note>
  The drill-down shows up to 50 view events per document. For documents with very high traffic, the most recent 50 views are displayed.
</Note>